IT Services Built for the Roanoke Valley.
From a single computer repair to fully managed business networks, you get big-company know-how from a local team that actually knows your name.
Our Core Services
Computer repair, networking, security, and everything in between for homes and businesses across the Roanoke Valley.
Business IT Services
Ongoing maintenance, monitoring, and a team that knows your setup, so small problems get handled before they turn into downtime.
- Managed IT & monitoring
- Network setup & maintenance
- Workstation & server management
- Security & compliance support
Computer Repair
Expert computer repair for laptops and desktops. We find the real problem, use quality parts, and tell you straight whether it’s worth fixing.
- Hardware diagnostics & repair
- Component upgrades (RAM, SSD)
- Screen & keyboard replacement
- Operating system reinstalls
Virus & Malware Removal
We clear out viruses, spyware, and ransomware, then lock things down so your accounts and personal files stay yours.
- Full system scans & cleaning
- Ransomware response
- Antivirus setup & configuration
- Ongoing protection planning
Networking & Wi-Fi Setup
Strong Wi-Fi in every room, planned around your house or office. Larger homes and older plaster walls included.
- Wi-Fi network design & install
- Mesh & access point setup
- Dead-zone troubleshooting
- Router & firewall configuration
Data Recovery & Backup
We get your files back from failed drives, then set up automatic backups so you never have to go through it twice.
- Failed hard drive recovery
- Accidental deletion recovery
- Automated cloud backup setup
- Disaster recovery planning
Cloud Services
Microsoft 365 and Google Workspace set up right: email, shared files, permissions, and account security handled for you.
- Microsoft 365 & Google Workspace
- Cloud migrations
- Shared drives & permissions
- Identity & access management
How It Works
Quick fix or ongoing support, it works the same simple way.
Reach Out
Call, text, or use our contact form. We respond within an hour during business hours, usually much faster.
Honest Assessment
We listen, ask the right questions, and offer a no-pressure diagnosis or recommendation. No commitment required.
Transparent Quote
Clear pricing upfront, no “tech fees,” no surprises. You’ll know exactly what the work costs before we start.
We Hop to IT
On-site or remote, we stick with it until the job is done and you’re happy with it.
Why Choose Jackrabbit?
Why Valley homeowners and businesses call us instead of a national chain.
Rapid Response
Priority scheduling and a direct line to your technician.
Plain English
We explain the “why” and “how” in plain English, every time.
Security First
We protect your data before something goes wrong, not after.
Locally Owned
Local technicians who know the area, the providers, and the businesses.
Let’s Get You Hopping
Not sure what you need? Tell us what’s going on and we’ll point you in the right direction. No pressure.