Legal Documentation

Privacy Policy

Last Updated: June 8, 2026

At Jackrabbit Support (accessible from www.jackrabbit.support), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Jackrabbit Support and how we use it.

Section 01

Information We Collect

If you contact us directly or sign up for support services, we may receive additional information about you:

Personal Information: Name, email address, phone number, and the contents of any message or attachments you may send us.
Account Data: If you create an account, we collect login credentials and service history.
Log Files: Like most websites, we follow a standard procedure of using log files (IP addresses, browser type, ISP, date/time stamps).

Section 02

How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our support services.
Improve, personalize, and expand our website.
Understand and analyze how you use our website.
Communicate with you, either directly or through one of our partners, for customer service or updates.
Find and prevent fraud.

Section 03

Cookies & Web Beacons

Jackrabbit Support uses “cookies” to store information including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Section 04

Third-Party Privacy Policies

Our Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party servers (such as Google Analytics or payment processors) for more detailed information.

Section 05

Data Protection Rights

We want to make sure you are fully aware of all of your data protection rights (GDPR/CCPA). Every user is entitled to the following:

Right to Access

You have the right to request copies of your personal data.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer your data to another organization.

Section 06

Children’s Information

Jackrabbit Support does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.

Section 07

SMS Privacy

When you opt in to receive SMS communications from Jackrabbit Tech, your mobile information is handled with care and in accordance with applicable regulations.

Our Commitment

No mobile opt-in data will be shared with third parties for marketing or promotional purposes. Your phone number and SMS consent are used solely to deliver the support communications you have requested from Jackrabbit Tech.

Your mobile opt-in data is never sold, rented, or disclosed to any outside parties for their marketing purposes. For full details on how we handle SMS communications, including how to opt out, please refer to our Terms & Conditions.

To opt out of SMS at any time: Reply STOP to any message from us. Reply HELP for support. Message & data rates may apply.

Section 08

Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

info@jackrabbit.support

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